Terms and Conditions

Terms and Conditions of Sale
Carnival 2009

1. Purchases are final. Requests for change of items may be submitted by email to sales@rio-carnival.net or contacting your sales consultant directly. A non-refundable handling fee of US$ 10 will be applied to each ticket.
   
   
2. Prices fluctuate and are subject to change without prior notice.
   
   
3. We reserve the right to cancel any items until 2 weeks before Carnival. A full refund for all cancelled items will be done at the same way payment was made, by credit card or by check per regular mail.
   
   
4. Once full payment for the ticket is processed. You will receive an e-voucher by electronic mail. This voucher has to be actually exchanged by the real ticket once you get to Rio de Janeiro, on specific dates only, thru our Hospitality Desk in Copacabana Beach. Working hours for ticket pickup are : Friday February 20, 2009 and Saturday February 21, 2009.
   
   
5. Our Hospitality Desk will be functioning at the Rio Othon Hotel, for pickup exclusively on Friday February 20, 2009 and Saturday February 21, 2009, from 10AM to 4PM, local time.
   
   
6. You may opt for a special courier delivery to your preferred address in the city of Rio de Janeiro. No exceptions. In this case, a $19 handling fee charge per ticket will be applied. Should you opt for the special delivery, you have to give us instructions in writing by email. We will not take attachments into consideration. The buyer has to e-mail us full and complete Delivery Instructions and Delivery Agreement, within 7 days after ticket is requested. Without proper instructions,  Rio Carnival Services reserves the right to cancel and resell any parts of the purchases and stop sending further documents.
   
   
7. We reserve the right to set the delivery time on the day requested.
   
   
8. 8. The delivering courier can only wait 5 minutes after his arrival for signature. If the delivery fails because the receipt is not signed by whom the buyer nominated, for any reason (e.g. the person is not available or not found at the address, is late, is without acceptable identification, refuses to sign for the delivery or the given address is wrong or unidentifiable), tickets will be sent back to the Hospitality Desk in Copacabana Beach, where they will be available for pick up on Sunday, February 22, 10 AM to 5 PM. After that time, we reserve the right to resell the tickets. No refund will be applied for those mentioned not collected tickets, for any reason.
   
   
9. Our customer services are provided in English. Requests in any other language might not be taken into consideration.
   
   
10. Processing of any e-mail can take up to one working day. We might not process any e-mail over the weekend.
    
    
11. Remember that US and Canadiens Citizens need a valid Visa to enter the country. Tickets can not be transferred or refunded in case ticket holder is denied travel to Brazil. We strongrly advice you to check with your local Brazilian Embassy for documents and Visa requirements before coming.
    
    
12. Purchasing any item from Rio Carnival Services you are accepting these Terms and Conditions of Sale.