Learn all the essentials about 2017 Carnival in Rio de Janeiro. Read the Rio Carnival specialists' answers to all FAQs on this page.
|2017 Carnival in Rio de Janeiro|
When is Carnival?
2017 Carnival starts on Friday, February 24th and ends on Fat Tuesday, February 28th. For other years click here.
Which Carnival is the best in Brazil?
Carnival in Rio de Janeiro, Olinda and Salvador all clamor for this title. The Carnival in Rio is definitely the biggest and most famous, not just in Brazil but in the whole world. It is also the most visited. Hence Rio is dubbed the Carnival Capital of the Globe.
When should I book?
Book flights and accommodation about 6-4 months in advance.
Get your Samba Parade tickets as early as possible. The best tickets sell out early and prices usually increase as time passes.
Which events should I attend?
Rio Carnival's highlight is the Samba Parade. Go to a few balls, join in as many street parties and street band processions as you can, both downtown (Centro) and in Southern Rio (the Zona Sul). Sample at least one samba school night rehearsal.
Which are the best balls?
The most popular ones are the Gay Gala and the Black Beads Party in the Scala. A selected few participate in the Magic Ball at the Copacabana Palace.
When and where can I buy my tickets?
You should buy your Samba Parade tickets as early as possible. Buy tickets for the Magic Ball at the Copacabana Palace and some Scala balls also somewhat in advance. See ticket details for all events.
What is a samba school?
It is an association of people of the same neighborhood preparing for the Samba Parade and entertaining the public with samba nights. They are not actual samba teaching institutions as their name may suggest.
Can I watch the Parade and also parade myself the same day?
You can watch the Parade in the Sambodromo and also parade the very same night if you buy a ticket and also a costume for the very same day. Please remember that you have to order a separate ticket to watch the Parade. People who also parade the same night can leave the Sambodromo, after receiving a wrist band to be able to return to their seats after their parading.
Do you offer a discount price for larger groups, agencies or tour operators?
We work under the same conditions and with the same prices for everyone. Please order the required item online on the relevant shopping page.
How do I change the name on file?
Accounts should be opened with your name exactly as it appears on your passport (ID card for Brazilians). It cannot be changed after registration. Neither we nor you can edit this data provided by you at the time of your registration.
How do I know if my order is paid and booked?
After making an order, you see your order on your Carnival Account page. It is always kept up-to-date and shows the current status of all your orders (whether it is waiting for authorization, has been accepted as paid or canceled).
After a successful payment, you receive our written confirmation with all your payment and order details and that order on your Carnival Account page shows its status as completed and paid.
What to do if I cannot pay with my card?
When your order status reads "Payment Not Approved" or canceled, it means that you have not succeeded with your payment attempt: your payment was not authorized, no money has been taken from your account and you have not placed an order successfully. You could then try with another card.
Our on-line payments are processed by a third-party, the biggest payment processing company in Brazil (CIELO). A small number of card holders might experience difficulties, nevertheless we are not advised about the reason of any occasional rejection of a payment attempt.
If you experience difficulties, don't give up. Simply try another card issued by an other bank or card company.
We note, that credit card holders are more likely to succeed with their payment attempts than people with a debit card.
Which items are change or refundable?
Beyond your statutory rights:
Costume orders are refundable and can be canceled until January 15th, 2017.
Tickets are refundable and can be canceled until January 15th, 2017.
Tours and Sambodromo Round Transfer orders are refundable and can be canceled until January 15th, 2017.
Hotel orders are final. They are non-changeable and non-refundable after 7 days.
How do I change or cancel an item ordered?
To get a refund for any item you will have to initiate the cancellation in a message giving us the order number, name and quantity of the items you want to cancel.
To change an item, you will have to cancel it first and you can then order and pay for your new item.
Cancellation requests after 7 days from the date of purchase, we will retain the Administration Fee paid and return only the unit price paid.
We will credit the refund to the credit/debit card used after our payment processing company (CIELO) has processed your cancellation request, which can take a few weeks and which is beyond our control.
Who and how can receive my items?
Your items can be collected from our Visitors' Reception Center for free (only during its Carnival opening times) or tickets can be delivered for a small fee.
Only you the Account Holder (who is the legal owner) or your Authorized Representative can receive your items after signing for the receipt. The person to collect your items should have your order number to identify your items (e.g. the payment confirmation e-mail).
The Authorized Representative can be a person (e.g. friend, relative, etc.) or the Reception Desk of a hotel.
You will be able to indicate your wish your items to be received by an Authorized Representative on your Carnival Account page. You will have to send us your Authorization Form with a copy of your passport.
If the Account Holder's Authorized Representative is not the Reception Desk of a hotel (but a physical person), that person has to show a valid ID (passport or Brazilian photo ID) and hand over a copy of it, too.
Where will I find your Visitors' Reception Center and what are the opening hours?
Having the interest of all visitors in mind, you will find it very centrally situated.
Its strategic location is close to the Sambodromo downtown and to all places where most tourists and visitors stay - halfway between the historic Center and the beaches in Southern Rio.
It is easily and quickly accessible by all means of transport.
Address: Av. treze de Maio, 23 - Downtown - (next to Cinelândia Station)
Dates: From February 22 until February 27 and March 04
Openning hour: From 10am to 18pm
What else can I do when I come to collect my items?
Come and visit Lapa; where we are, as it is one of the most famous place in town, worth a visit by its own right. You can also visit the Teatro Municipal and Escadaria Selarón. There are a lot of bars and restaurants next to Cinelândia.
When does your sale for 2017 Carnival start?
All items for 2018 Carnival will be available to order only after 2017 Carnival has finished.
Please visit our pages and contact us with your inquiries regarding the 2017 Carnival season then.
We will take care of you.